Shipping policy
DO I GET FREE SHIPPING?
Free Standard Shipping is available on orders over $150 with destinations within the 48 contiguous United States. The other states and territories will have rates calculated at checkout, and based on destination. Orders less than $150 will be charged a standard Shipping fee. Expedited Shipping is available for an additional fee at checkout.
WHAT SHIPPING METHODS DO YOU USE?
For our Standard Delivery, we use a variety of carriers including USPS, UPS, and DHL depending on package size, service type, and destination.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Most orders are delivered within 7 weekdays, not including weekends or holidays. Our fulfillment center is open Mondays thru Fridays. Orders placed over the weekend are processed the following Monday. There may be additional delays due to big sales (i.e. Eid Al-Adha, Eid Al-Fitr, Black Friday), carrier delays (i.e. weather), or global events (i.e. Covid19). Please allow your tracking information 24 hours to update before sending us an email. If you would like to make a change to your order, please email us as soon as possible!
DO YOU SHIP INTERNATIONALLY?
We now ship internationally. Due to increased global shipping rates and delays, we are limiting our shipping options. We are not responsible for extra fees associated with international borders.
DO YOU SHIP TO P.O. BOXES?
Yes! Shipping to P.O. boxes is only available through USPS and their delivery options.
WHAT IF I MAKE A MISTAKE ON MY ADDRESS?
Please email us as soon as possible! If your order has already left our warehouse or returned to us as undeliverable, you are responsible for any shipping fees required to resend the package.
MY ORDER HAS BEEN LOST. HELP!
Please contact the carrier:
- UPS: https://www.ups.com/us/en/help-center/claims-support.page
- USPS: https://www.usps.com/help/missing-mail.htm
While we will do our best to resolve shipping problems, you have a better chance of locating a lost package by contacting the carrier directly, who may reach out to the actual delivery driver on your route.
I NEED TO CANCEL MY ORDER
To modify or cancel your order, please email us ASAP so we can assist you. If you placed your order with Standard Shipping, we may be able to cancel orders if you contact us within 12 hours of placing the order. If you placed your order with Expedited Shipping and have received your tracking number, we are unfortunately unable to cancel your order since we prioritize those orders to get them to you on time.